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How to join

  Click on the [JOIN] link. By completing the membership subscription forms and agreeing to the privacy policy, the customer can immediately benefit from according services offered to members.
Members will not be required to re-enter their shipping or billing addresses every time they place an order and be eligible to participate in group purchase, auction and other discount events.

How to order

  Order is processed as below :

 

*Single item order
Step 1: Search for products, select options and click on the “Buy now” button.
Step 2: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
Step 3: Proceed with payment and complete the order procedure.

 

 *Multiple item order
Step 1: Search for products, select options and click on the “Add to cart” button.
Step 2: Proceed with shopping and add other products to your shopping cart.
Step 3: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method. (Members are not required to re-enter their shipping information)
Step 4: Proceed with payment and complete the order procedure.
*Please provide precise order information and shipping address for faster and precise shipping.

 

 In case of placing non-member orders, please make a note of your order number and confirmation number(when paying by credit card). For members, there is no need for making memos as these numbers will be recorded into your account automatically.

 

Track order
Sign into the shopping mall website and click on “ORDERTRACKING” link in order to view your order history.|
*Click on the order number for detailed order information and shipping status.

 

Shopping cart
Sign into the shopping mall website and click on “Cart” link in order to view list of items added to your shopping cart

Payment

1. Payment via PayPal account : PayPal verified account is required.
2. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.

 For payment by bank transfer without bank account, the customer may pay by internet banking or telephone banking. The customer may also make payment at local banks. The name of the depositor is required to match the name registered as the depositor when placing the order. Payment shall be made within 7 days from placing the order. The order will be automatically cancelled otherwise.

Shipping

  • Shippping Method : Selected by customer
  • Shipping Area : A Region.
  • Shipping Rate : Selected by customer
  • Delivery Time : 2 - 10 days
  • Delivery


    1. International Express Mail Service (EMS)

    Delivery Period

    *3~7 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)

    Delivery Fees

    $25 (USA), $24 (Canada), $20~22 (Oceania), $17~20 (Asia), $20~25 (Europe)

    Free delivery for orders for $130 or above. 

    Tracking Delivery

    * Websites of Korean postal service or other country's postal service http://www.track-trace.com/post


    2. Postal Service K-PACKET (Economy mail)

    Delivery Period

    *10~30 days for USA and Canada (it generally takes 10~20 days for delivery from the day of dispatch. It may take more than 1 month depending on circumstances such as local post office status, weather, or holidays such as new year and Christmas with heavy delivery load.)

    *7~20 days for Asian countries

    *10~30 days for European countries

    *10~30 days for other countries

    Delivery Fees

    $5.5 (items of any quantity or weight can be delivered for the fixed price of $5.5)

    Free delivery for orders for $80 or above. 

    Tracking Delivery

    *Generally after 7~15 days after Lenspop dispatched the item, you may track the delivery process of your item on the postal service website of the recipient's country.

    *During the period that experiences heavy delivery load, each country's postal service may fail to update the delivery tracking system, therefore you may not be able to track your item until it is delivered.

    *You may track the delivery by typing in the tracking number into your local postal service website. (You will not be able to track the delivery if your local postal service does not support delivery tracking system).

    *Please pay attention to the following delivery information.

    For Austrailia, Canada, and other European countries, it takes 14~30 days for delivery and the package tracking service is not available.


Returns & Exchanges

  Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer(us).

 

Eligible for exchanges and refunds
On condition that the package(Labels, tags) of the products are intact.
-       Sold out products
-       Mis-delivered products
-       Defective products
-       In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)

Ineligible for returns and exchanges
-       Products with customer-induced damages
-       Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale
-       (Please contact us for 1:1 Email customer service for details)

 

Exchange/refund procedure
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

Refunds

 International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

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