Payment

1. Payment via PayPal account : PayPal verified account is required.
2. Payment by credit or debit card via PayPal(Visa, Master, JCB, Amex etc.) : PayPal account is NOT required.

 For payment by bank transfer without bank account, the customer may pay by internet banking or telephone banking. The customer may also make payment at local banks. The name of the depositor is required to match the name registered as the depositor when placing the order. Payment shall be made within 7 days from placing the order. The order will be automatically cancelled otherwise.

Shipping

• Shipping Method : Selected by customer
• Shipping Area : World wide shipping
• Shipping Cost : International Shipping Fee
• Shipping Time : 2 - 6 days

• Due to the impact of The Corona Virus 19

  The standard shipping service might be delayed than usual.

  To avoid this problem, we have selected the express DHL service to each country.

  Please meet safer and faster service DHL from Lenspop.

  Please take excellent care of yourself.

  
  

  *Express Shipping(will be shipped by FEDEX or DHL)*

  Worldwide Shipping 

  Delivery Fees $ 19 

  Delivery Period *2~7 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)

  Free DHL for over $ 110 SPENDING

  Existing DHL shipping cost is $ 24 , but LENSPOP will pay $ 5 for our customs.

  In other words, your product will be shipped via DHL at a $ 19 shipping cost. LENSPOP is doing its best to ease the burden on your shipping costs.

  Until the effects of the corona virus are over, LENSPOP will continue to offer discounts on shipping fee.

  
  

  *EMS*

  Delivery Fees $21 

  Delivery Period *7~10 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)

  Free delivery for orders for $110 or abov.

  Update Delayed due to COVID19.

  
  

  *USPS (Economy mail)*

  Only USA, possible for the shipping.

  Delivery Fees $6.5 

  Delivery Period *15~30 days (there may be delays depending on stock availability, holidays, weather, natural disasters, etc)

  Free delivery for orders for $70 or abov.

  Update Delayed due to COVID19.

  
  

  Tracking Delivery

  You'll get an email including a tracking number once your order has been shipped.

  It may take 4~5 hours to be updated due to the international shipping.

  Please contact us if you have any problems.

  Here is the link for tracking.

  If you put your tracking number on the following link, you can track your package.
  

  *DHL

  *FEDEX

  *EMS (KOREA POST)

  *K-PACKET (KOREA POST)

  *USPS (delivery can be tracked from Incheon International Airport, Korea)

  *USPS (You can track the shipment after customs clearance in the United States)

  
  

  First of all, the tracking number is not available immediately after placing the order as it comes out only after the delivery has started. Usually 1-2 days after placing an order, you will be notified of the tracking number by e-mail, or if you visit the site and log in and look at "Orders History", the tracking number will be displayed when the shipment has departed.

  In case of USPS, If your tracking number entered shows that it is currently unavailable, do not be alarmed - Your order has been shipped out and is in transit to the local post office. Tracking should be updating within a few business days. Depending on the destination, the order may take 10 to 15 business days to be delivered.

  Please note that USPS),does not frequently update tracking information.

  They usually update it after delivery is complete or when the parcel is near your address.

  
  

Returns & Exchanges

  Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer(us).

Eligible for exchanges and refunds
On condition that the package(Labels, tags) of the products are intact.
-       Sold out products
-       Mis-delivered products
-       Defective products
-       In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)

Ineligible for returns and exchanges
-       Products with customer-induced damages
-       Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale
-       (Please contact us for 1:1 Email customer service for details)

Exchange/refund procedure
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

Product Inquiry